ASFI

The Financial Supervisory Authority System (ASFI) has developed ASFI specifically for financial consumers in Bolivia. This app aims to enhance the financial literacy of its users and offer practical features to improve their interactions with financial institutions. It provides valuable educational content about the financial system, informing users of their rights and obligations as financial consumers. Moreover, it shares insights into the social policies influencing lending and borrowing transactions, supporting users to make more informed decisions.

Locating Financial Services

The app integrates with Google Maps to assist you in finding branches and ATMs of financial institutions regulated by ASFI. This feature simplifies the process of locating financial services by providing precise locations and facilitating access to necessary financial facilities.

Addressing Financial Grievances

An essential feature of ASFI is the capability to file complaints against financial institutions in cases of wrongdoing or service omissions. When a complaint is lodged, it is sent to the Ombudsman of ASFI’s financial system. The concerned financial institution is required to respond directly to the user within five business days, ensuring that consumer rights are upheld efficiently and effectively.

Contact Support and Assistance

ASFI also allows you to contact ASFI for further assistance. This section provides current contact details, including nationwide addresses, phone numbers, a toll-free line, and email contact information. This ensures you have access to support whenever needed, promoting ease of communication with the authority.